Intuit
A service design project to unify the employee experiences across Quickbook’s range of products (QBO, QB Payroll and QB Time). understand what a single source of truth means for the employee entity.
Moreover, understand the QBO ecosystem and create systems and tools to communicate the complexity across projects across teams to align them
Timeline
10 Weeks
Discipline
Service Design
Region
North America
My Role
Research
Service Blueprint
Ecosystem Mapping
Workshopping
Tools & Skills
Mural
Figma
Ethnographic Research
Team
Tasneem Dalal
Jenny Williams
Breana Russell
Mishi Soni