Intuit

A service design project to unify the employee experiences across Quickbook’s range of products (QBO, QB Payroll and QB Time). understand what a single source of truth means for the employee entity.

Moreover, understand the QBO ecosystem and create systems and tools to communicate the complexity across projects across teams to align them

Timeline
10 Weeks

Discipline
Service Design

Region
North America

My Role

Research
Service Blueprint
Ecosystem Mapping
Workshopping

Tools & Skills

Mural
Figma
Ethnographic Research

Team
Tasneem Dalal
Jenny Williams
Breana Russell
Mishi Soni